Residential Lending Services

Our team of experienced underwriters in prime, non-prime and non-conforming lending will underwrite your deals based on your policies and guidelines. Knowledgeable in B20 regulations, we can provide you with a solution that meets your risk appetite. Along with a team of underwriting experts, Intellifi has the only technology in Canada that can auto-adjudicate loans to a conditional commitment, within seconds of submission. Our best-in-class software will clean up data points, assess risk, recognize important note details, approve the deal, and issue a conditional commitment. All supporting documents are reviewed by the underwriter. Internal and external training keep our team up to date on the latest fraudsters methods. Our soon-to-be-released OCR technology will further reduce the risk of bad actors and speed up the mortgage process.

Designed specifically for you – with your logo, tag line and your company colours – Intellifi gives you a branded member experience for all your customer facing documents. In addition, mortgage payments on the bank statements, as well as tax bills will show in your company’s name. Our administration team will lead all your member-facing communications, from the welcome letter to annual statements. They’ll manage the fire insurance maintenance, collecting final documents, preparation of payout statements and discharges.

Intellifi offers back up servicing support for lenders, giving you the support you need to ensure your customers are taken care of.

Our dedicated team of customer service professionals delivers an exceptional experience to your clients. All calls and emails are given classifications to let us track who is calling and why. We can also use this information to see the impact of different marketing strategies or promotions. In addition, we can set-up call surveys and send dynamic notifications through both text and email. Our IVR connection lets your clients reach one of our live agents in just seconds, in either official language.

Intellifi provides you with the reporting you need to stay up to date with your portfolio. Included in our suite of available reports are origination reporting, investor reports, service level statistics, and customer specific data. Our team can build customized reports or dashboards that show multiple views and breakdowns of your portfolio as well as offer your team access into their own data.